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Free Level 3 Information, Advice or Guidance (IAG) In Person Course

Learn in-person at our Nottingham Training Centre.

For many employers, trusting that employees can offer accurate information, advice and guidance (IAG) - and understand what can be shared legally and professionally – plays a significant role in recruitment and promotion decisions. 

If you give information, advice or guidance as part of your job or aspire for a position of this type, this qualification aims to build your skills in signposting, referrals, record keeping, confidentiality and communication/listening techniques. 

The qualification is perfect for career advisors and those supporting the personal development of employees.

What will the course cover?

  • Establish communication with clients for advice and guidance
  • Assist advice and guidance clients to decide on a course of action
  • Manage personal case load.

What can I do next? 

Upon completion of your Level 3 Certificate you have a number of new opportunities: 

  • Apply for a role in a sector where IAG is a key skill
  • Access further education courses

Sign up to register your interest.

Have you lived in the UK for 3 years?

If the answer is yes you might be able to complete our courses. To be eligible you must also meet the following criteria:

  • I currently live in England
  • I was aged 19 or over on 31st August 2023
  • I have lived in the UK or EU/EEA for the last 3 years*
  • I am actively seeking employment OR earning below £25,000 annually**

* Please contact us for further information on immigration status

** Other state benefits may be accepted, please email referral@futuresforbusiness.com or give us a call on 0345 850 8899

Register for an IAG course today

I am aged 19 years old or over. I have lived in the UK or a European Economic Area (EEA) Member state for the last three years or are an Individual or Asylum Seeker with certain types of immigration status*. I am actively seeking employment and claiming an unemployment benefit ** OR I am earning under £22,308 annual gross salary and be able to commit to the course.

By ticking this box, I agree to give you permission for Futures to access your Personal Learning Record. LRS Privacy Notice The information you supply is used by the Learning Records Service (LRS). The LRS issues Unique Learner Numbers (ULN) and creates Personal Learning records across England, Wales and Northern Ireland, and is operated by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE). For more information about how your information is processed, and to access your Personal Learning Record, please refer to: https://www.gov.uk/government/publications/lrs-privacy-notices

Are there any reasonable adjustments required for you to attend the information day?

Privacy Notice: Your information will be handled in accordance with the principles and laws of the Data Protection Act 2018 and at no time will it be used for purposes that are not related to the delivery of our service to you. For further details of how your data is used, please view our privacy policy.

In a nutshell

On each course, you will be supported by an outstanding and passionate trainer who is dedicated to unlock your full potential in order to achieve unlimited possibilities. Our training centres provide a relaxed and friendly approach to learning, where using the latest technology and quality resources, you will be encouraged to transfer your knowledge and understanding gained during the course into a practical setting.


Upon successful completion of your course, you will receive a formal qualification from a recognised awarding body.