FREE Level 1 Customer Service In-Person Course
Learn in-person at our Nottingham City Training Centre.
Ideal for those looking to learn the basics of the industry in order to secure employment. Entry-level Customer Service roles are some of the most popular vacancies and so an industry specific qualification can really help you to stand out at interview.
What will the course cover?
- The Importance of Appearance and Behaviour in Customer Service
- Communicating Effectively with Customers
- Working in Customer Service
- Applying Legislation, Regulation and Organisational Procedures for Customer Service
- Handling Telephone Calls from Customers
- Recording and Communicating Customer Problems
What can I do next?
Upon completion of your Level 1 Certificate you have a number of new opportunities:
- Apply for an entry level Customer Service role
- Apply for a Level 2 or 3 apprenticeship
- Progress onto a Level 3 qualification
Learn more about the course.
Have you lived in the UK for 3 years?
If the answer is yes you might be able to complete our courses. To be eligible you must also meet the following criteria:
- I currently live in England
- I was aged 19 or over on 31st August 2023
- I have lived in the UK or EU/EEA for the last 3 years*
- I am actively seeking employment OR earning below £25,000 annually**
* Please contact us for further information on immigration status
** Other state benefits may be accepted, please email referral@futuresforbusiness.com or give us a call on 0345 850 8899